Your license
How your key works, how to move it, and how refunds work.
Personal and Business
| Feature | Personal | Business |
|---|---|---|
| Who | One person | A company, per seat |
| Computers | Up to 2 | 2 per seat (one key for the whole team) |
| Office server mode | Can use a company's server | Can run the server (Linux) and use it |
| Updates | Every update to the version you bought; a discounted upgrade to the next major version. | |
The full terms are in the Software License Agreement.
Checking your license
In the library open Settings → License.
- Check now re-checks the key online right away (it's checked by itself once a day). Use it after activating the key on another computer to update the count.
- Change key: paste a new key and click Change key. The old key's slot on this computer is freed.
- Deactivate this computer (click twice): frees this computer's slot. Recording and processing stop here until a key is entered again.
Moving to a new computer
- On the old computer: Settings → License → Deactivate this computer.
- On the new computer: install and activate the same key.
Old computer gone or wiped? Its slot stays in use. Sign in to your Lemon Squeezy My Orders page to free it, or contact us with your order email and we'll free it.
Working offline
Activating needs the internet once. After that the app works offline and re-checks the key when it can. If it hasn't been able to check for 30 days, it asks you to connect; until then nothing changes.
Library-only mode
Without a valid license (never activated, deactivated, refunded, or not checked for 30 days) the app is library only: your meetings stay viewable and searchable, but nothing new is recorded, transcribed or summarized, and Live assist is off. A note at the top left says why.
Enter or re-activate a key and everything picks up again, including transcripts and summaries for recordings that were waiting.
Refunds: 14-day money-back guarantee
- Open studerworks.com/refund.
- Enter your order number (in the receipt email) and the email you bought with, optionally why it didn't work out, and click Request refund.
- Within 14 days of purchase the refund is issued right away, for the amount you paid. It usually shows on your statement within 5–10 business days. After 14 days, we review requests by hand and reply by email.
A refunded key is turned off: every computer using it switches to library-only mode at its next check.